by TSGal on Fri, February 4th, 2011 at 4:00 pm
I’ve been noticing a lot of comments on Facebook, Twitter, and the blog lately, expressing issues and problems that some of you have been experiencing through Swagbucks. Although we appreciate your comments and questions, using our social media is not the best outlet for such concerns.
If you have any problem regarding anything to do with our Swagbucks site – not being credited, survey issues, SBTV issues, Swag Store questions, etc. – your first action should be to contact our support. That’s what our compliance department is here for – to serve our users and alleviate any inconvenience that may arise.
So how do you contact support? Head over to our FAQ page. From here, you will see a purple button on the top right of the page saying “Questions Not Answered? Contact Us.”
Click on this button, and then fill out the form with the questions or issues you have. Then, simply hit “submit,” and a representative from our customer support department will get back to you shortly.
In order to expedite your response, make sure you are choosing the correct subject from the drop down menu titled “Please specify why you are contacting us.” If you choose the wrong subject, your e-mail might just sit in limbo for a few days before it is even seen.
I hope this clears up some questions you may have had.