All About Referrals

by Team Swagbucks on Tue, March 8th, 2011 at 3:00 pm

Hello Swag Nation – this is Monica from Swagbucks Support here to address some issues that we see most commonly when it comes to referrals.

First, and most importantly, make sure that your friend is signing up through your referral link – there’s no area to enter it during sign up – you must get to the sign up page through the link. You can find your referral link here. You can always drop your referral link into an email to friends, or in a post on Facebook, or a tweet.

Another common issue when inviting friends involves using the “Invite Friends” page. You send an email to your friend using this service. They say they never got it, and our system tells you that you cannot use this feature with their email address for 30 days. It’s important to make sure that your friend checks their spam folder; very often emails get sent there because our email address has not been added to their “safe” list. The 30-day hold ensures that we cannot spam your friends with this service, which in turn ensures that we can continue to provide it. If this happens to you, you can always send them an email from your personal email account and include your referral link.

The biggest issue we see is referrals not being linked to your account. In these cases, it’s likely that somewhere in the process a step was not followed. For example, your potential referral may have closed their browser and then re-opened it and gone straight to Swagbucks. It’s also possible that they didn’t click on the proper link or enter the link properly in their browser. If you don’t see your referral on your list, and they haven’t done anything on the site, have them cancel their account and re-register using your referral link.

As always, you can contact customer support whenever you have an issue, but if you take some of the above steps first, you may never have to!

~Monica

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