Can’t Login, help!

by Team Swagbucks on Tue, April 26th, 2011 at 10:00 am

Today I am going to focus on steps to follow when you can’t log into your account. I know how frustrating it can be and I want to help you get back to earning as soon as possible. These steps may help you avoid having to contact our support team for help and waiting for a response.

1. Make sure you are using the correct email address and password.

To view your password, please visit our home page to login and fill in your email address. Then click on the “email             password” link. Your password will then be sent to your registered email address.

2. Clear your browser cookies, cache, and temp internet files.

Internet Explorer

  1. Open Internet Explorer.
  2. Click Tools in the upper toolbar or click on the Tools icon.
  3. Click Internet Options and choose the General tab.
  4. Click Delete under “Browsing History”.
  5. Click Delete Files under “Temporary Internet Files”.
  6. Click Yes on the Delete Files dialog box.
  7. Click Close and then OK.

Firefox

  1. Click Tools in the upper toolbar and select Clear Recent History.
  2. Select the Time Range to clear (drop-down menu).
    – Select Everything to clear all cache.
  3. Click Details to choose what history elements to clear.
  4. Click the Clear Now button.
  5. Exit and re-launch the browser.

Safari

  1. Open Safari.
  2. Click on Tools (gear icon) in the upper right toolbar and Select Reset Safari.
  3. Click Empty Cache and Remove All Cookies.
  4. Click the Reset button.
  5. Exit and re-launch the browser.

Chrome

  1. Open Chrome
  2. Click the Wrench Icon
  3. Select Options
  4. From the Under the Hood tab, click Clear browsing data…
  5. Select the items you want to clear.
  6. Click Clear browsing data
  7. Close window.
  8. Exit and re-launch the browser.

3. Swag Bucks is primarily supported on Safari, Internet Explorer, Firefox, and Google Chrome browsers. The site is not optimized for mobile use at this time. If you are trying to access the site on another browser try switching to one that is supported.

4. If your profile was deactivated by our compliance team. Please email compliance@swagbucks.com .

If you have tried the above steps and still cannot log into your account write in and let us know. It would be helpful to reference this blog so we know you have tried these steps in advance. This will cut out the extra step of sending you a similar response to help troubleshoot why you can’t log in.

Best,

Monica

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