Swagbucks Help Center Update
Nothing gives us greater pleasure than knowing the Swagbucks community is satisfied . One of the ways we ensure that Swagbucks members are satisfied is through the efforts of our Customer Support team.
If you have ever submitted a Customer Support ticket you are familiar with the Help Center. Starting today you will have the choice to register with the Help Center. This is great news because now you will be able to track all of the Customer Support tickets you submit!
Here we will walk you through the registration process for the Help Center.
When you visit help.swagbucks.com you will be asked to sign-in or register. If you have submitted a ticket in the past, request the forgot password.
After signing up you will receive a welcome email message that will prompt you to verify your email address and also create a password so that you can sign in to the Help Center. It is very important to verify your email address and create a user account, otherwise the ticket you submit will remain in limbo.
This is what the Help Center will look like when logged out:
So what do you gain by registering and signing into the Help Center? This allows you to do the following:
- Submit tickets in the Help Center without being prompted to provide your email address, and
- Track your tickets in the Help Center and respond to ticket in the Help Center.
Of course we wouldn’t tell you that you can track your support requests without telling you how to do so:
Click your profile icon on the upper-right side of any page, and then click “My activities”. By default, the page displays all requests that you have submitted. In the Help Center an open request is a ticket that’s been assigned to an agent who is working to resolve it. A request awaiting your reply is a ticket that’s been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.
To see a filtered view of your requests, enter a search term in the Filter Requests box or select a request status from the Status menu.
Once you click on the subject of the a ticket you will have the option to reply to it and attach more files. This will track the auto-reply, agent replies, and member replies on the ticket for you to see. You will also receive an email as you do now. This will just be a ledger of your tickets to help you keep track. It is your choice on whether you reply via email or the ticket ledger.
Please let us know if you have any questions.