Activity from Customer Service

Swagbucks Tips & Tricks: Your Questions Answered, Anywhere!

Posted by on Mon, June 30th, 2014 at 6:00 am

Good morning, Swaggernauts!

We want you to have the best possible experience on Swagbucks.com. That means getting answers to any of your questions – easily and quickly.

To improve on that process, we are making it even easier for you to access our FAQs and Customer Support department.

Introducing our Help Anywhere tool!

You will now be able to access our FAQs and reach a Customer Support Agent from ANY PAGE on Swagbucks.com. On the bottom right of your screen (pictured below) you’ll notice a tab that says “How can we help you?”

 

Clicking on this tab will open a list of menu items (pictured below) to help answer any of your Swagbucks questions.

 

We hope that you take advantage of this great new feature so that all of your questions get answered and you can get back to enjoying Swagbucks.com!

-Team Swagbucks

Introducing The New Help Center

Posted by on Mon, January 21st, 2013 at 4:00 pm
Getting answers from Swagbucks just got a whole lot easier!  Introducing our brand new Help Center!  This Help Center was carefully designed to give you the ins and outs of all things Swagbucks, as well as bring you immediate solutions to any concerns or issues you may be experiencing.  Taking time out of your day ... Read More »

Happy Hour with Jon from Frontline Support

Posted by on Wed, July 18th, 2012 at 2:00 pm
Greetings Swaggernauts!   Jon here from the Swagbucks Frontline Support Team with yet another Happy Hour blog post. We do Happy Hour every week to review different components and details of our site to help refresh our users with common policies. Today’s Topic on Tap is “Easy Ways to Earn.” I will review some parts ... Read More »

Happy Hour with Jon of Frontline Support

Posted by on Wed, July 11th, 2012 at 2:00 pm
Happy Wednesday, Swaggernauts!     Jon here from the Swagbucks Frontline Support Team with another weekly Happy Hour post. This weeks Topic on Tap is prize redemption times.  There are many different types of prizes we offer in our Swag Store - all of which have their own estimated time of delivery. I will be going ... Read More »

Happy Hour with Jon from Frontline Support

Posted by on Wed, June 20th, 2012 at 2:00 pm
Hello Swaggernauts! Jon here from the Swagbucks Frontline Support Team with this week’s Happy Hour REFRESHments and challenge. Today’s Topic on Tap is a juicy one, the reason most of us are here… PRIZES! I will be going over some common policies and details regarding our prize claiming process for all you great users out ... Read More »

Happy Hour with Jon from Frontline Support

Posted by on Wed, June 13th, 2012 at 2:00 pm
  Greetings Swaggernauts! Jon here from the Swagbucks Frontline Support Team serving up “Refresh-ments” and “Swag-petizers” with today’s TOPIC ON TAP… The Daily Checklist! As usual, I will be reviewing some  common Swagbucks policies and details, today regarding your daily checklist tasks, as well as a chance to win 2 for 1 Happy Hour prizes. ... Read More »

3-2-1 Contact!

Posted by on Wed, November 30th, 2011 at 1:45 pm
You know TSG loves all the Swaggernauts and we do our best to offer you the best possible experience on Swagbucks.  Sometimes things may not go as planned and you need to contact Swagbucks Support.  Luckily we have the best customer service team in the business here to answer questions and help solve issues Monday ... Read More »

Monica & Regina’s Comment Round-Up

Posted by on Tue, July 12th, 2011 at 10:00 am
Hi!  This is Regina from the CS Department. I’m going to help out here in the blog, every other week to get some major questions answered. I’ve been here a little over a month now and I’m loving it. I’ve seen a wide range of questions and concerns within this month.   My goal is to ... Read More »

Offer Alert: It Works

Posted by on Tue, June 14th, 2011 at 1:00 pm
By now, you should be aware that Team Swagbucks works extremely hard to maintain the integrity of our Special Offers page. That involves removing offers that are malicious or even misleading. Here’s an example of an offer we took the initiative to remove because we felt that it was misleading: This seems like a really ... Read More »

Team Swagbucks Is On Top Of It

Posted by on Tue, May 24th, 2011 at 5:00 pm
Last week TSG wrote a post about Team Swagbucks removing malicious offers from our Special Offers page. Of course, not every offer is removed because it installs software; sometimes we’ll remove an offer because we think it’s misleading. Here’s an example of an offer we took the initiative to remove because we felt that it ... Read More »