Activity from Customer Support

TSG’s Tips – Help Center

Posted by on Mon, May 6th, 2013 at 6:00 am

TSG spends a lot of time on the Swagbucks Facebook and Twitter pages to chat with all you Swaggernauts and answer some questions some of you may have.  I see a lot of you posting questions regarding your earnings or your Swagbucks account, and I’m here today to remind of our Help Center, which was carefully designed to give you the ins and outs of all things Swagbucks, as well as bring you immediate solutions to any concerns or issues you may be experiencing.  You can access the Help Center from the bottom of the Swagbucks site, under “Discover”:

 

Once you arrive at the Help Center you’ll see a search box, frequently asked questions, video tutorials, and all of the Swagbucks topics listed on the right side of the page.  So let’s say you ordered an Amazon Gift Card and you want to know when you’ll be receiving your reward.  Simply type your keyword, in this case it would be “Reward”, in the search box and click “Search Help.”  This will populate a list of all of the Help Center articles that contain the keyword “Reward.”  Click on the article that best suits your question.  In this scenario, you would select “Where is the Reward I ordered?  How long will it take to get to me?”

Feel free to sort by the topic you are interested in, by clicking on the appropriate category on the right side of the page:

If you’ve searched through the entire Help Center and your question still was not answered, you can contact Customer Support directly by clicking on “Submit a Help Request” on the bottom of the page, where you will be redirected to the Contact Us form that you are familiar with.  Click here for more information on the Contact Us form.

Also, don’t forget that you can also refer to the Facebook Wall for answers.  Sometimes, your fellow Swaggernauts are your best resources!  You can easily access the Facebook Wall from the bottom of the Help Center page:

What part of the Help Center has been the most helpful to you?

TSG

As We Observe The Holiday…

Posted by on Mon, March 25th, 2013 at 3:00 pm
Passover begins tonight at sundown, when the first Seder will be held.  For those who may not know, Passover commemorates the Jewish people’s liberation over 3,300 years ago from slavery in ancient Egypt that was ruled by the Pharaohs, and their birth as a nation under the leadership of Moses.  It commemorates the story of the ... Read More »

Week in Review – October 14, 2012

Posted by on Sun, October 14th, 2012 at 11:00 am
It’s time for another Week in Review where we discuss the events and fun things that we do On Monday TSG shared tips on the wonderful world of Twitter Sign-up today and follow us or TSG might get bitter On Tuesday we talked about Halloween all of the hows and whys Check out this video ... Read More »

Zombies vs. Vampires Team Challenge Q & A

Posted by on Wed, October 10th, 2012 at 3:00 pm
Good afternoon Swaggernuats!  By now, you should be well on your way to earning a wicked Swag Buck bonus if you have been participating in our Zombies vs. Vampires Scream Challenge.  Remember that for every day you complete your Daily Ghoul Meter, you will contribute 1 point to your team, either Zombies or Vampires.  Depending ... Read More »

Referrals, the Gift That Keeps on Giving

Posted by on Wed, August 22nd, 2012 at 2:00 pm
Hey Swaggernauts, Kelly here with some helpful tips on Swagbucks Referrals.  Referring a friend not only introduces someone new to the wonderful world of Swagbucks, but it also help you rack up your Swag Bucks.  Referring a friend is simple. It starts with an invitation (sending a Swagbucks link to a friend), educating (letting them ... Read More »

Week in Review – August 19, 2012

Posted by on Sun, August 19th, 2012 at 11:00 am
It’s time for another Week in Review where we discuss the events and fun things that we do On Monday I took you on a 1990′s journey When the Music Monday was the Spice Girls’ “Wannabe” On Tuesday it was time to come out and play as Swagbucks Social Games came our way On Wednesday ... Read More »

Happy Hour with Erica Of Customer Support

Posted by on Wed, August 8th, 2012 at 2:00 pm
Back on track with another week of Happy Hour. Today’s topic on tap we’re going to talk about “Birthdays”. As you all may know, every year on your Birthday, we  award you with 50 Swag Bucks. Today I’m sharing with you a little refresher on how Birthday bucks work. When you sign up for a ... Read More »

Happy Hour With Erica Of Customer Support

Posted by on Wed, August 1st, 2012 at 2:00 pm
I’m back again, giving you all another opportunity to chat live with me Erica of Customer Support.  I will be around to answer any general questions in the comments below for 1 hour. Here’s another chance to get a quick resolve without going through our support queue. Last week was such a ball, I’m really excited to ... Read More »

Week in Review – July 29, 2012

Posted by on Sun, July 29th, 2012 at 11:00 am
It’s time for another Week In Review Where we discuss the events and fun things that we do On Monday we gave you an update on our Shop and Earn it is coming back next month and we’re all excited for its return In Tuesday’s episode of Swag Gab With Ashley and Nicole some helpful ... Read More »

Happy Hour & Live Chat With Erica of Customer Support

Posted by on Wed, July 25th, 2012 at 2:00 pm
Hello  fellow Swaggernauts. I am happy to announce that you have the oppurtunity to chat live with me Erica from customer support. I will be around to answer any general questions in the comments below for 1 hour. This is your chance to get a fast resolve without going through our support queue. I am ... Read More »