Activity from Customer Support (page 3)

Monica & Regina’s Comment Round-Up

Posted by on Tue, July 12th, 2011 at 10:00 am

Hi!  This is Regina from the CS Department. I’m going to help out here in the blog, every other week to get some major questions answered.
I’ve been here a little over a month now and I’m loving it.

I’ve seen a wide range of questions and concerns within this month.   My goal is to help get your questions answered quickly and correctly.
Please feel free to send over any questions to me/CS department, don’t be scared  – I’m only 5’1.

Here is my first blog – I hope everyone can benefit from it.

What is SwagStakes?  How do I enter? What does it mean when I am entered into a Swagstakes? Did I win?

Swagstakes are the Swagbucks version of Sweepstakes. Instead of redeeming Swag Bucks for a prize, you can snag an entry or multiple entries to win a prize.

We have 2 ways you can enter into a Swagstakes –You can use your own Swag Bucks and enter into your choice of Swagstakes. The second way, you can enter (or automatically be entered) is by taking one of our surveys and (unfortunately) getting disqualified for any reason.  For the disqualification, we automatically enter you in to a Swagstakes to win 1000 Swag Bucks.

We have 2 different kinds of entries, Limited Entry and Limited Time.

Limited Entry Swagstakes mean only a pre-determined amount of total entries will be accepted before a winner is randomly chosen.

Limited Time Swagstakes mean that there is no cap on total amount of entries, and a winner will be randomly chosen after a pre-determined amount of time.

If you are entering to win a Limited Time Swagstakes you can enter more than once. Some, but not all of the Limited Entry Swagstakes allow for multiple entries. You can always re-enter to win a Limited Entry Swagstakes if the winner has been chosen and the same prize is available again.

Finding the winners to a Swagstakes can be found in your Account Page.  You will have a list of each Swagstakes you’ve entered and its status.

Many Swagstakes run continuously. Each time a Swagstakes re-starts, another unit of the prize item is made available. So if you entered and didn’t win, just wait around…you might get another chance within minutes!

Regards,

Regina

Monica’s Comment Roundup

Posted by on Tue, June 21st, 2011 at 1:00 pm
Hello everyone, as some may know, we have a new member of the customer support team here at Swag Bucks. Regina has been with us for a few weeks now and she will be helping me out with the weekly support blog.  Please join me in welcoming her and don’t worry she can handle any ... Read More »

Monica’s CS Comment Roundup- Week Three

Posted by on Wed, June 1st, 2011 at 2:00 pm
Thanks to everyone who submitted general questions in the comments last week. Here are today’s questions and answers. When can I expect to get credit for the checkpoints sign-up and when can we expect credit for the monthly scan from checkpoints? Swagbucks has partnered with CheckPoints, so you will receive 20 SB just for downloading the app ... Read More »

Monica’s CS Comment Roundup-Week Two

Posted by on Tue, May 24th, 2011 at 10:00 am
Great questions last week. I am going to dive right in and answer a few of those for you now. Keep posting them in the comments, I will try to answer them all in the coming weeks. Can I have the toolbar on more than one browser or computer? Can I access Swagbucks.com from work ... Read More »

Week in Review – May 21, 2011

Posted by on Sat, May 21st, 2011 at 2:00 pm
Happy Happy Saturday!! How’s everyone’s weekend so far?  Mine is just dandy! Now let’s review the past week at Swagbucks… On Monday we announced the new Amazon.co.uk Gift Card Swagstakes available to our UK Swaggernauts.  Now with a limit of 66 entries, your chances of winning are much higher.  Simply buy one entry, and you ... Read More »

Monica’s CS Comment Roundup

Posted by on Tue, May 17th, 2011 at 10:00 am
Thank you to everyone who submitted a question in the comments last week. I know I said I would only be choosing one question per week, but there were a few I felt could be bundled into this post. So here we go… Do Swagbucks expire? Currently, Swag Bucks do not expire on an active ... Read More »

This is your chance to ask Monica!

Posted by on Tue, May 10th, 2011 at 3:30 pm
Over the last few weeks I have been stopping by to lend my expertise here on the blog regarding customer service. I generally go through and choose the most common questions we receive and write about them. Starting this week we are changing things up a bit. I want to open the blog up to ... Read More »

Can’t Login, help!

Posted by on Tue, April 26th, 2011 at 10:00 am
Today I am going to focus on steps to follow when you can’t log into your account. I know how frustrating it can be and I want to help you get back to earning as soon as possible. These steps may help you avoid having to contact our support team for help and waiting for ... Read More »

Changing Your Email

Posted by on Wed, March 23rd, 2011 at 11:00 am
One of the most common requests we get each day comes from people who have changed their email address, lost access to their old email address and want to change their Swagbucks account to reflect the most recent info. Until yesterday evening the only way to do that was to contact support and wait for ... Read More »

All About Referrals

Posted by on Tue, March 8th, 2011 at 3:00 pm
Hello Swag Nation – this is Monica from Swagbucks Support here to address some issues that we see most commonly when it comes to referrals. First, and most importantly, make sure that your friend is signing up through your referral link – there’s no area to enter it during sign up – you must get ... Read More »