Activity from frequently asked questions

SOS

Posted by on Fri, February 4th, 2011 at 4:00 pm

I’ve been noticing a lot of comments on Facebook, Twitter, and the blog lately, expressing issues and problems that some of you have been experiencing through Swagbucks. Although we appreciate your comments and questions, using our social media is not the best outlet for such concerns.
If you have any problem regarding anything to do with our Swagbucks site – not being credited, survey issues, SBTV issues, Swag Store questions, etc. – your first action should be to contact our support. That’s what our compliance department is here for – to serve our users and alleviate any inconvenience that may arise.
So how do you contact support? Head over to our FAQ page. From here, you will see a purple button on the top right of the page saying “Questions Not Answered? Contact Us.”
Click on this button, and then fill out the form with the questions or issues you have. Then, simply hit “submit,” and a representative from our customer support department will get back to you shortly.
In order to expedite your response, make sure you are choosing the correct subject from the drop down menu titled “Please specify why you are contacting us.” If you choose the wrong subject, your e-mail might just sit in limbo for a few days before it is even seen.
I hope this clears up some questions you may have had.
Keep Swaggin’!
~TSGal

Getting the Help You Need

Posted by on Fri, September 17th, 2010 at 11:00 am
*** WARNING: This is going to be a really long post, but it has great, useful info, so it’s worth sticking it out!*** When you first get started with Swagbucks, it can be confusing – there are a lot of things to do, you’re not sure of certain procedures, and as a result you have ... Read More »

Customer Support Got A Makeover!

Posted by on Wed, October 21st, 2009 at 2:45 pm
Swagbucks is proud to introduce a new, sleek, stream-lined version of the Customer Support you’ve come to know and love. More often than not, the answers you have for Swagbucks’ customer support can be found in the FAQs. Knowing this, our new Customer Support is based around them. If you have a question or issue, ... Read More »

Got A Question? It’s Probably Frequently Asked!

Posted by on Sat, October 3rd, 2009 at 3:24 pm
Let’s face it, if you need help with certain things on Swagbucks, there are countless ways to get it. Our Facebook wall alone could help you out with a lot of questions new and even older users have. That’s the benefit of having a great community. But, in addition to that, there’s YouTube videos, user ... Read More »