Activity from Monica

Live Chat With Customer Support

Posted by on Fri, February 10th, 2012 at 12:00 pm

 


Long time no chat fellow Swaggernauts. I am happy to announce that you have the oppurtunity to chat live with myself and Erica from our support team today. We will be around to answer any general questions in the comments below for 1 hour.

This is your chance to get a fast resolve without going through our support queue. We are extremely excited to be able to interact with you and hope that you will find this chat informative so you can continue to enjoy the many earning possibilities on swagbucks.com.

Here are a few things to keep in mind when posting your question.

  1. Leave your question in the comments section below.
  2. The question needs to be a general one (How do I install the toolbar? How do I verify my prize?, How long does it take to receive a prize?, etc)
  3. If you have an account specific question, please email us using the contact form. I am unable to address any account specific questions here on the blog.
  4. We will be here to answer your questions for 1 hour starting at 12:00PM PT.

Let the questions begin…

Regards,

Monica

 

Toolbar – Do you have it download?

Posted by on Tue, August 30th, 2011 at 5:18 pm
Download the toolbar and win more bucks!!!! If you don’t have the toolbar downloaded you might want to do this. Log into the Swagbucks.com > toolbar, you’ll be eligible to earn Swag Bucks once per day. Look for a congratulations screen near the top of your browser featuring The Swag Guy to know when your ... Read More »

Monica and Regina Talk Support

Posted by on Tue, August 16th, 2011 at 11:00 am
We wanted to take a minute to reach out to you guys and gals and help alleviate some of your concerns regarding our Customer Service process. First and most importantly, we are here to help you in any way we can. Saying that, please remember we are only human and sometimes there may be issues ... Read More »

The Art of Referrals

Posted by on Tue, August 9th, 2011 at 11:30 am
Hello Fellow Swaggernauts, We have been listening! Recently we’ve noticed users have been writing into our support team asking for more information regarding the referral process. We have a couple different methods of inviting and promoting SwagBucks to our friends and family. One you can go to the <Promote Tab> at the top of your ... Read More »

Contact Us List of Categories

Posted by on Tue, August 2nd, 2011 at 11:00 am
To reach the customer support team for any questions, you will have to go to our Contact Us link on our page. For your reference, here is the link: http://www.swagbucks.com/g/contact Since, our site is growing; we have decided to update our type list in the drop down.  We want to make it easier for you ... Read More »

Monica & Regina’s Comment Round-Up

Posted by on Tue, July 12th, 2011 at 10:00 am
Hi!  This is Regina from the CS Department. I’m going to help out here in the blog, every other week to get some major questions answered. I’ve been here a little over a month now and I’m loving it. I’ve seen a wide range of questions and concerns within this month.   My goal is to ... Read More »

Monica’s Comment Roundup

Posted by on Tue, June 21st, 2011 at 1:00 pm
Hello everyone, as some may know, we have a new member of the customer support team here at Swag Bucks. Regina has been with us for a few weeks now and she will be helping me out with the weekly support blog.  Please join me in welcoming her and don’t worry she can handle any ... Read More »

Monica’s Comment Roundup

Posted by on Tue, June 14th, 2011 at 12:00 pm
Back on track this week with the CS comment questions. This week we are talking about Birthdays. My question is: I do not remember if I entered my birthday, when I first signed up for SwagBucks. I have tried to look at my account and find it, but have been unsuccessful. My birthday has come ... Read More »

Monica’s CS Comment Roundup- Week Three

Posted by on Wed, June 1st, 2011 at 2:00 pm
Thanks to everyone who submitted general questions in the comments last week. Here are today’s questions and answers. When can I expect to get credit for the checkpoints sign-up and when can we expect credit for the monthly scan from checkpoints? Swagbucks has partnered with CheckPoints, so you will receive 20 SB just for downloading the app ... Read More »

Monica’s CS Comment Roundup-Week Two

Posted by on Tue, May 24th, 2011 at 10:00 am
Great questions last week. I am going to dive right in and answer a few of those for you now. Keep posting them in the comments, I will try to answer them all in the coming weeks. Can I have the toolbar on more than one browser or computer? Can I access Swagbucks.com from work ... Read More »
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