Activity from support

Introducing The New Help Center

Posted by on Mon, January 21st, 2013 at 4:00 pm

Getting answers from Swagbucks just got a whole lot easier!  Introducing our brand new Help Center!  This Help Center was carefully designed to give you the ins and outs of all things Swagbucks, as well as bring you immediate solutions to any concerns or issues you may be experiencing.  Taking time out of your day to contact Customer Support is taking away precious Swagging moments that you should never be deprived of.  Now, you can find just what you’re looking for within seconds, allowing you a quick return to your Swagbucks duties.  To access our new Help Center, hover over the “Tools” tab at the top of the Swagbucks site and select “Help Center”:

Once you arrive at the Help Center you’ll see a search box, frequently asked questions, video tutorials, and all of the Swagbucks topics listed on the right side of the page.  So let’s say you ordered an Amazon Gift Card and you want to know when you’ll be receiving your reward.  Simply type your keyword, in this case it would be “Reward”, in the search box and hit “Enter.”  This will populate a list of all of the Help Center articles that contain the keyword “Reward.”  Click on the article that best suits your question.  In this scenario, you would select “Where is the Reward I ordered?  How long will it take to get to me?”

Let’s say, now, that you have a question regarding SBTV.  You can follow the same format and enter “SBTV” in the search box, or you can click on the Swagbucks TV topic on the right side of the page:

On this page, you have access to the articles regarding SBTV and SBTV Mobile.  If you don’t see the article that pertains to the matter you are interested in, simply click the “click to view all articles” button, which will open up all of the articles within that topic:

If you keep hearing certain buzzwords and you aren’t sure what they mean, for example MSBD, simply visit the Swagbucks Glossary (which you can access either by searching the keyword “Glossary” or by clicking on “Swagbucks Glossary” on the right side of the page).  Here you will find the definitions to all of Swagbucks’ exclusive terminology:

From this Help Center you also have access to our video tutorials.  You can find them right from the Help Center homepage, or by selecting “Video Tutorials” on the right side of the page.  These tutorials will give you step-by-step instructions on some of our most frequently asked about features.  For example, How To Use The Daily Earning Meter.

If you’ve searched through the entire Help Center and your question still was not answered, you can contact Customer Support directly by clicking on “Submit a Help Request” on the bottom of the page, where you will be redirected to the Contact Us form that you are familiar with.  Click here for more information on the Contact Us form.

Also, don’t forget that you can also refer to the Facebook Wall for answers.  Sometimes, your fellow Swaggernauts are your best resources!  You can easily access the Facebook Wall from the bottom of the Help Center page:

We hope that this new, convenient addition to our site makes for a more rewarding Swagbucks experience!

What do you think of the new Help Center?  Let us know in the comments below.

Amazon.com Gift with Gift Card Redemption Q & A

Posted by on Wed, September 12th, 2012 at 3:00 pm
Hey Swaggernauts, Kelly here!  If you haven’t already heard about it by now, Swagbucks has teamed up with Amazon MP3 to give you more of what you love, MUSIC! For a limited time offer every time you redeem any Amazon.com Gift Card, you will get a $1 promotional credit toward your next song downloaded at ... Read More »

Asking About Shop & Earn With Kelly

Posted by on Wed, August 29th, 2012 at 2:00 pm
Hey Swaggernauts – Kelly here!  As most of you probably know, the long-awaited Shop & Earn is finally here!  Now you can be rewarded for shopping online!  With over 250 of your favorite retailers available, you will now earn Swag Bucks for every dollar you spend.  Shop away for anything and everything and you’ll be ... Read More »

Stop, Drop and Roll Your Way to Swag Bucks Bonuses

Posted by on Wed, August 15th, 2012 at 2:00 pm
I usually start my day off by watching the parking lot where the Fire Fighters work out from the Swagbucks office. If you think about it Swagbucks Customer Support are the Fire Fighters with your Daily Goal Meter questions and concerns. Let Customer Support guide you through the Daily Goal Meter questions you have been ... Read More »

Happy Hour with Jon from Frontline Support

Posted by on Wed, June 27th, 2012 at 2:00 pm
Happy Hump Day!   Wait!… Did you say there’s a Swag Code expiring in 20 minutes??!!? We know you love them and that’s why we’re going to be reviewing a few quick tips to help you earn from those fun little catch phrases. For those of you who do not know what Swag Codes are, ... Read More »

Week in Review – June 9, 2012

Posted by on Sat, June 9th, 2012 at 2:00 pm
It’s time for another Week in Review where we discuss all the events and fun things that we do Monday on Pinterest we added a new board Check it out and play along and you can win a reward On Tuesday GRADness came to town Which graduation-themed film will take the crown? Wednesday was Happy ... Read More »

Happy Hour with Jon from Frontline Support

Posted by on Wed, June 6th, 2012 at 2:00 pm
Good Afternoon Swaggernauts!   This is Jon from the Swagbucks Frontline Support Team with another great Happy Hour blog post. We serve up Refresh-ments and 2 for 1 Challenges every Wednesday with a new Topic on Tap to help our users maximize their Swagbucks experience. This weeks post will cover a very relevant topic to Frontline Support… ... Read More »

Happy Hour with Jon from Frontline Support

Posted by on Wed, May 30th, 2012 at 2:00 pm
Happy Hump Day, Swaggernauts!   Jon here from the Swagbucks Frontline Support Team serving up “Refresh-ments” and “Swag-petizers” with today’s TOPIC ON TAP… SEARCH & WIN! As always, I will be reviewing some common policies and details regarding Searching as well as a chance to win great 2 for 1 Happy Hour prizes!   One of the ... Read More »

Week In Review – May 12, 2012

Posted by on Sat, May 12th, 2012 at 2:00 pm
Happy Saturday! It’s time for another Week in Review where we discuss all the events and fun things that we do On Monday Mom Movie Madness commenced Which film will beat the others that it’s up against? Per Tuesdays blog For every coupon redeemed in May 20 Swag Bucks will come your way Wednesday was ... Read More »

Happy Hour with Jon & Erica of Frontline Support

Posted by on Wed, May 9th, 2012 at 2:00 pm
Hey Swaggernauts! Jon & Erica from the Frontline Support Team here with the second round of Swagbucks Happy Hour! We will be posting every Wednesday at 2pm PDT with some “REFRESHments” about common Swagbucks policies for our new users, as well as our trusted vets who just need a reminder. Each post will also contain a ... Read More »